Frequently Asked Questions

Frequently asked Questions.

How do I order?

Simply select the desired product, add to cart, go to checkout, log in or register, enter address and select the desired method of payment. Place your order and you are ready!
Within the next few minutes you will receive an acknowledgment of receipt and within 24 hours the order confirmation or shipping confirmation takes place.
If you have not received an acknowledgment of receipt / order confirmation, please also check the spam folder of your e-mail account.
From time to time our emails may get stuck in the spam directory.

Which payment options are there?

We offer as a payment option PayPal, Klarna (Sofort Banking) and bank transfer.
Shipping is always after receipt of money.

How long does the delivery take?

Usually the ordered goods will be delivered within 2 – 5 days, for deliveries abroad within 5 – 7 days after order confirmation (with agreed advance payment after the time of your payment order).
Important! No delivery on Sundays or public holidays.

Which bending curve have enemii masts?

enemii mast are Constant Curve.
Bottom 62% and top 75% flex. You will also find all values ​​in our mast descriptions.

Can I also order outside Germany?

Sure! We supply enemii products to the following countries:
Austria, Belgium, Netherlands, Czech Republic, Denmark, France, England, Spain, Italy, Greece, Ireland, Norway, Poland, Portugal .. other countries on request

I have a complaint, what should I do?

In case of a complaint, please use our dedicated form. This makes a quick and easy processing possible and we can respond quickly to your complaint.

All other questions can be found in our FAQs.

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